The changing face of government - how SchlumbergerSema delivers

Government authorities are working in much smarter ways to deliver accountable and cost effective services to the communities they serve. Simple cost savings are no longer enough to meet the needs of the citizens or the demands of providing government services. SchlumbergerSema is instrumental in this area; management of discrete government functions through Managed Services and more effective use of new communications and information technologies enables public sector clients achieve their tough objectives and deliver to increasingly high levels of public expectation.

The benefits delivered by SchlumbergerSema solutions are numerous and enjoyed by the relevant authorities and its users:

• Saving in administrative and IT costs through Managed Services - better use of public funds
• Time saving for end-users
• Efficiency gains through adoption of best practice
• Open dissemination of information through the use of new communication channels
• Use of advanced technology to provide the best available services at optimum cost
• New systems that help optimize work flows to achieve tough public service objectives.

Managed Business Services

There is a growing trend among governments and other public entities to outsource their information technology operations to external companies, allowing them to focus on their key objectives and competencies. Public entities are relying on competent and efficient providers like SchlumbergerSema to take responsibility for managing IT services. SchlumbergerSema is an established provider of managed services to private business, utilities and the public sector. Our track record includes:

• UK Benefits Agency (part of the UK Government's Department of Social Security (DSS)): SchlumbergerSema Medical Services manages the doctors and medical staff that conduct assessments for disability and incapacity benefits on behalf of the DSS. This partnership delivers cost savings to the DSS and saves time for the patients
• National Address Updating Service - Sweden: Management of a call centre for this important government function that delivers efficiency benefits and improvements in CRM
• European Commission, Brussels: IT services help-desk service.

Learn more about our more general Managed Service practice by visiting the SchlumbergerSema Managed Services portal.