do organizations today choose to outsource their information
any economic climate, reducing the cost of IT processing
is a key reason: the economies gained by centralizing
systems and people are at the root of the continuing
trend to outsource. Managed Services has enabled companies
to recoup up to 30% of the cost of operating large
computing environments, and it has given clients access
to proven and flexible infrastructures. The decentralization
of information systems, and resulting management complexities
has made such professional partnerships even more
Today, information systems are strategic
(but not usually core) for most organizations and
competitive positions depend on the ability to meet
the increasing demands of the end user and shareholder.
Managed Services from SchlumbergerSema is now the
most appropriate way of professionally servicing the
multitude of skill and business requirements in today's
Global networks, advanced electronic
commerce and customer care, package integration and
the migration of existing systems and operations are
just some of the wide range of skills which SchlumbergerSema
can offer in a Managed Service environment.
With many smaller service providers,
and applications service providers (ASP's) failing
to perform during the past 12 months, service provider
selection has as much to do with the viability of
the provider as it does with the overall strength
of the product offering.
SchlumbergerSema is now positioned,
as one of the leading global Managed Services companies,
to deliver true Managed Services' solutions.
SchlumbergerSema take over the running of whole business
functions, not just the IT systems themselves?
Processing Outsourcing (BPO) is based on the premise
that there are many key company functions that are
not core to the business itself. Companies are becoming
increasingly interested inhanding over a complete
aspect of their business - which usually includes
associated IT systems, to a Managed Service company
such as SchlumbergerSema. By pooling system integration,
business consulting and traditional IT outsourcing
SchlumbergerSema has the capability and experience
to operate world class contracts, from Payroll and
Financial Processing, through to the administration
of complete back offices.
How are performance and benefits
measured in Managed Services?
responsiveness, and service quality are the most-often-quoted
measures in an Managed Services partnership. The best
measurements are always the ones that benefit both
client and vendor. The emerging trend is to measure
business value rather than IT availability. Innovative
commercial models linked to performance benchmarks
allow creativity with accountability; for example
SchlumbergerSema would assist their customers to evaluate
the hidden internal costs that remain inherent in
any outsourcing agreement. For SchlumbergerSema, these
criteria are measured and compared against service
level agreements in the contract, giving clear and
systematic ways to monitor performance, as well as
identifying the actual benefits that have been realised.
are the key success factors in a Managed Services
contract or project has it's own characteristics,
but there are some things which tend to create a climate
for success. For instance, creating a strong program
management structure is essential as it allows the
contract to change in a controlled way. Our experience
means we can develop an appropriate solution for managing
the relationship with each of our customers based
on a wealth of proven processes developed over the
Building a sense of commitment to
the partnership is also key; this applies in cases
where staff are part of a transfer process, or when
simply a pro-active, can-do culture is established
between customer and vendor contract managers.
In all cases the record of
SchlumbergerSema for setting the ground rules during
transition, enables a platform for future success,
for staff and businesses alike.
Services from SchlumbergerSema a global service?
absolutely. One of the major strengths of SchlumbergerSema
is a global service with a consistent quality of operation.
Many corporations access the SchlumbergerSema international
network of Data Centers and distributed centers of
excellence. Managed Services is moving towards globalization
of services and a utility approach to IT. Customer
solutions need to be safe, reliable, secure and be
easy to access. Location becomes less of an issue
whilst speed of access to secure data comes to the
in over 140 countries across the globe, with over
32,000 staff, all linked by the second largest virtual
private network. It is against this backdrop that
Managed Services customers realise the benefits of
economies of scale whilst enjoying top level reliability